If I’d run this at the start of the Office 2016 deployment during testing, it would have given me a better idea of potential issues that might come up. The Microsoft Support and Recovery Assistant for Office 365 (or SaRA for short) allows you to fix problems with Outlook and other Office 365 products. Inside folder, you need to run SaraSetup.exe and follow on-screen instructions to complete the installation. Extract the zip file to obtain ClickOnce folder. Click on the Download button to grab the package. This tells you how to toggle that setting if you’d rather the deleted items go to the other person’s mailbox, which removes the need for the delegate to have access to someone else’s deleted items. Install Microsoft Support and Recovery Assistant (SaRA) Head over to Microsoft Support and Recovery Assistant download page. I had noticed in Outlook 2016 by default, that users had sometimes mentioned they could no longer delete items from mailboxes they only had Inbox access to, and I assumed this was a change in behavior from Outlook 2010. The link goes here which then goes into details about the problem. Microsoft 365 Products, Apps, and Services Microsoft 365 Apps and services Create your best work on all your devicesfrom desktop to webusing the tools you need for home and business. But, from the results I see, I’d say everyone should run this tool regardless!įor example, my scan came up with this as one of the issues found:
It takes a few minutes to run, but will identify a bunch of possible issues you may have. The article above has a step by step guide for scanning Outlook for problems.
I was just made aware of this useful tool by Microsoft Support – the Microsoft Support and Recovery Assistant for Office 365 (also known as ‘SaRA’).Įven better, it’s not just for Office 365, other Office products can be scanned using this tool such as Outlook in Office 2010, 20.
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